The Affinitiv Total Service Bundle

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Revamp your entire service lane with
the Affinitiv Total Service Bundle.

Book Product Logo - Color

Online Scheduling, Shop Loading, Integrated Service Plans

Key Features:

  • Easy real-time booking and 24/7 online scheduling

  • Apply promotional offers as customers schedule their appointment​

  • Provides OEM, mileage-based, & service recommendations to customers​

  • Access to vehicle RO history, previously declined​ repairs, & recall data

  • Personalized make/model service recommendations

  • Advisor, waiter, and transportation type options​

  • TSD® & CFS integrations​
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Essentials Service Marketing

Ownership Marketing

Key Features:

  • AI-enabled declined repairs automated trigger identifies an average of 55% more declined repairs over advisor-dependent, manual process, resulting in an average incremental annual benefit of $10K per retailer

  • Non-opener retargeting campaigns generate a 45% lift in open rates over traditional campaigns

  • AI-driven campaigns consistently achieve 3x higher response rates compared to traditional campaign

  • In-depth reporting and user-friendly dashboard

  • Proven list build recommendation
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MPI Product Logo - Color

Comprehensive Digital Multi-Point Inspection

Key Features:

  • Photo and video capabilities to capture and share every repair order opportunity

  • Complete near-real-time parts search, including imported parts data via MOTOR or your supported DMS

  • Ability to filter the main MPI ledger by workflow events

  • Real-time repair order status updates among staff via the MPI app, SMS, and email

  • Customer workflows for Express Service, in-depth inspections, and more

  • Multiple inspection templates to help customize by inspection type

  • Detailed reporting dashboard
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SmartLane Product Logo - Color

Mobile and Desktop Lane Reception

Key Features:

  • Photo and video walk-around capability with annotation

  • Documentation of pre-existing conditions, prior inspections, and declined repairs

  • Built-in factor maintenance plans and Good/Better/Best menus

  • Rolling of appointments into ROs (Dealertrack, ADAMSystems, Autosoft®, Auto/Mate®, DealerBuilt®)

  • DigniFi financing alerts

  • Dealer Tire®, TreadSpec™, Hunter, and TSD® integrations 
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Tech Video Product Logo - Color-1

Streaming Video Recording for the Service Drive

Key Features:

  • Single inspection video explaining the entire inspection when items are all green or recommendations are to be made

  • High-definition video supported

  • Video length of up to 7 minutes or more (depending on recording quality)

  • Streaming video so no buffering or downloading (instant playback)

  • Customer communication to send estimates via SMS or email

  • Messaging Chat UI enabled

  • Open Repair Order not required
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RO Tracker Product Logo - Color

Real-time Service Status Updates

Key Features:

  • Live customer access is provided prior to the appointment for real-time updates throughout vehicle service

  • Automated communication saves advisor time across all stages of service

  • Dealers enrolled in more solutions offer more insight and capabilities to customers within the Service Tracker
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Messaging Product Logo - Color

SMS Messaging Directly with Consumers

Key Features:

  • Customer messaging via email or SMS with optional BDC service

  • Internal chat via email or SMS

  • Option to send messages from the main ledger
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Open Recalls Product Logo - Color

Integrated Recalls

Key Features:

  • Customer messaging via email or SMS with optional BDC service

  • Internal chat via email or SMS

  • Option to send messages from the main ledger
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BillPay Product Logo - Color

Online payments and cashiering

Key Features:

  • Quick, easy payment processing

  • SMS and email invoices

  • Dealer-branded, SSL-enforced payment portal

  • Integration for Book and SmartLane payments

  • End-of-day and end-of-week credit card payment reconciliation

  • Reporting for the entire shop by service advisor and/or technician
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Ready to learn more? Call us at + (847) 955-9740 or fill out the form above.

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