Managing an efficient service lane starts with the right scheduler. As an approved solution through the Toyota Dealer Digital Solutions (TDDS) 3.0 program, Affinitiv Book can help you fill your shop’s capacity without overbooking, plus give customers the personalized experience they demand. 

What Can Book Bring to Your Store?

Ensure a full—not overbooked—shop by managing capacity across teams, advisors, transportation types, skill groups, and opcodes for full control of all available appointment-booking opportunities

Avoid wasted time and drive overall shop productivity by defining the intervals needed to complete each type of service

Easily plan for recall work with integrated data: quickly identify whether a customer has an open recall and add it to their existing appointment in just a couple of clicks

View shop efficiency with detailed reporting of skill groups, services, and teams

Automatically route appointments to the teams and technicians best matched for every job

See the week’s availability for certain repairs—like airbag recalls—to ensure accurate promise times, higher customer satisfaction, and increased shop throughput

Provide the simplest online scheduler for customers—one that’s accessible 24/7 and is proven to take 3 minutes or less to make an appointment

Give customers access to vehicle service history, maintenance schedules, and open recalls

Allow customers to easily schedule needed service with clear OEM, vehicle-specific, and dealer service recommendations, current offers, and dealer add-on menus